Use of a Patient Portal During Hospital Admissions to Surgical Services.

Robinson JR, Davis SE, Cronin RM, Jackson GP
AMIA Annu Symp Proc. 2016 2016: 1967-1976

PMID: 28269956 · PMCID: PMC5333326

Patient portal research has focused on medical outpatient settings, with little known about portal use during hospitalizations or by surgical patients. We measured portal adoption among patients admitted to surgical services over two years. Surgical services managed 37,025 admissions of 31,310 unique patients. One-fourth of admissions (9,362, 25.3%) involved patients registered for the portal. Registration rates were highest for admissions to laparoscopic/gastrointestinal (55%) and oncology/endocrine (50%) services. Portal use occurred during 1,486 surgical admissions, 4% of all and 16% of those registered at admission. Inpatient portal use was associated with patients who were white, male, and had longer lengths of stay (p < 0.01). Viewing health record data and secure messaging were the most commonly used functions, accessed in 4,836 (72.9%) and 1,626 (24.5%) user sessions. Without specific encouragement, hospitalized surgical patients are using our patient portal. The surgical inpatient setting may provide opportunities for patient engagement using patient portals.

MeSH Terms (18)

Academic Medical Centers Adolescent Adult Aged Aged, 80 and over Child Child, Preschool Female Hospitalization Humans Infant Male Medical Records Systems, Computerized Middle Aged Patient Portals Surgery Department, Hospital Tennessee Young Adult

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