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2,000 patients relate their hospital experiences.
Minnick A, Young WB, Roberts MJ
(1995) Nurs Manage 26: 25, 29-31
MeSH Terms: Adult, Aged, Female, Health Services Needs and Demand, Hospitals, Humans, Inpatients, Male, Middle Aged, Patient Satisfaction, Quality of Health Care, Surveys and Questionnaires
Show Abstract · Added January 20, 2015
This paper uses the reports of more than 2,000 adult medical/surgical patients drawn from 17 randomly selected hospitals within a midwestern major metropolitan area to (1) describe the differences between patients' reports and ratings of car, (2) determine the influence of service failures on patients' recommendations of a hospital to family and friends and (3) suggest constructive managerial responses to current patient satisfaction monitoring strategies.
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